Frequently Asked Questions

Find answers to common questions about Roomly

Getting Started

How does Roomly work?

Getting Started

What image formats are supported?

Getting Started

Do I need to create an account?

Getting Started

What types of rooms can I redesign?

Billing & Credits

How does the credit system work?

Billing & Credits

Do credits expire?

Billing & Credits

Can I get a refund?

Billing & Credits

What payment methods do you accept?

Billing & Credits

Is there a free trial?

Technical Questions

How long does generation take?

Technical Questions

What makes for a good input photo?

Technical Questions

Can I upload photos with people in them?

Technical Questions

Why does my generated image look different from my room layout?

Results & Downloads

What resolution are the generated images?

Results & Downloads

Can I use generated images commercially?

Results & Downloads

How do I download my generated images?

Results & Downloads

Can I edit the generated images?

Results & Downloads

Are my generations private?

Account & Support

How do I contact support?

Account & Support

Can I delete my account?

Account & Support

Is my data secure?

Account & Support

Can I use Roomly on mobile devices?

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